1. 01 Accepting customer Complaint
2. 02 Notifying customer compliant acceptance
3. 03 Confirming customer complaint and Passing the complaint on to the department in charge
4. 04 Checking customer complaint and seeking for solutions
5. 05 Informing customer about the progress of the complaint
6. 06 Notifying the solutions to Customer Service Departnment
7. 07 Checking the solutions (Customer Service Department)
8. 08 Closing customer complaint and Following-up service